ORDERS AND RETURNS

I want to cancel my order:
Orders are processed automatically right after you make them. If an order is cancelled before the delivery is processed (within 2-3 hours), no return fees will be charged.


This Product is not what i wanted:
If you think that  somehow what you ordered is not what you got, you can report that with our customer service at info@eliteonline.com or +97222967674 Saturday-Thursday 10am-6pm (GMT+2). No return fees will be charged, and you will be able to exchange the watch or get a coupon to be used later on our website.

I just changed my mind and i don't want the Product i purchased:
If you just don't want the watch anymore, as long as it is not used at all, and within one week from your purchase. you can return it, a fee of 30 nis for ramallah orders, or 40 nis for other west bank cities  will be charged, and you will get a coupon of the left value to be used on our website for future purchases.


I want to exchange the Product i already bought:
This option is available for West bank orders only. If you like another item on our website and you would like to exchange it with your newly purchased and not used at all items , you can just contact our customer service at +97222967674 Saturday-Thursday 10am-6pm or send an email to info@eliteonline.com. a fee of 30 nis will be charged.


I have another problem: 
Never hesitate to contact our customer service at +97222967674 Saturday-Thursday 10am-6pm or send an email to info@eliteonline.ps. You can also contact us through our social media pages on facebook, instagram or twitter.